STUDENTS’ AWARENESS, EXTENT OF USE, AND SATISFACTION ON LIBRARY SERVICES OF BU SENIOR HIGH SCHOOL

Abstract

The study assessed the awareness, use, and satisfaction of Baliuag University Grade 11 students enrolled for SY 2017-2018 to the library services offered by the Senior High School Library which includes services on circulation, current awareness, customer, e-journals subscription, information and referral, information commons, library instruction, reference and information, reserve, and wi-fi. This study involved 10% of the total population of the Grade 11 students at Baliuag University. The variables used were determined through the use of questionnaires which included close-ended questions, open-ended questions, and Likert scale. Data were analyzed with the use of percentage as representation to the total number of respondents on each question. The findings of this study revealed that most of the respondents (97%) are aware of the library services. The wi-fi service was the most known (100%) and used (83%) service while the e-journals subscription was the least known (35%) and used (29%) service. Most of the respondents were very satisfied with the Wi-Fi service, customer service and current awareness service of the library. Most of them were also satisfied with the circulation service, e-journals subscription, information commons services, library instruction services, reference and information service, and reserve service. And most of them are neither satisfied nor dissatisfied with the e-journals subscription service.

Keywords: Students’ Awareness, Extent of Use, Satisfaction, Library Services